Aditya Mandal - IT Professional
Results-driven IT professional with expertise in L1/L2 Technical Support, ERP implementation, and IT infrastructure management. 95% first-contact resolution rate with proven network optimization skills.
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Professional Summary
2+ Years Experience
Specialized in L1/L2 Technical Support, ERP implementation, and IT infrastructure management across multiple organizations.
Technical Excellence
Proven track record resolving 95% of technical issues on first contact and maintaining 99% system uptime.
Client Training
Expert in delivering ERP training and creating comprehensive documentation for seamless client adoption.
Current Role: Information Technology Officer
SPG Automobiles (December 2024 - Present)
  • Manage IT infrastructure with 99% uptime guarantee
  • Implement robust network security protocols
  • Maintain domain, cPanel, and email systems
  • Collaborate with international IT teams on implementations
ERP Implementation Specialist
Dynamic Technosoft (Sept 2024 - Dec 2024)
Led multiple successful ERP software implementations, consistently delivering projects on schedule while providing comprehensive client training.
Created detailed documentation and user manuals while monitoring system performance and customizing templates (RDL, RDLC) to meet specific client requirements.
L2 Technical Support Experience
DishHome (April 2023 - September 2024)
Complex Issue Resolution
Resolved advanced technical problems requiring in-depth network troubleshooting
Escalation Management
Coordinated with vendors and internal teams for effective issue escalation
Root Cause Analysis
Performed bug identification and thorough incident monitoring
L1 Support Excellence
DishHome (January 2023 - April 2023)
  • Provided responsive front-line customer support
  • Performed basic network troubleshooting
  • Maintained exceptional QA standards
  • Contributed to 4.8/5 customer satisfaction score
Educational Background
Diploma in Computer Engineering
Oxford Advance Engineering College, Bafal, Kalanki, Kathmandu
July 2020 - July 2024
Core Technical Skills
Network Management
Expert in network configuration, troubleshooting, and optimization for maximum performance and reliability.
ERP Implementation
Skilled in deploying, customizing, and training clients on enterprise resource planning systems.
Technical Support
Proven ability to diagnose and resolve complex technical issues with high first-contact resolution rates.
Professional Achievements
99%
System Uptime
Maintained exceptional IT infrastructure reliability at SPG Automobiles
95%
First-Contact Resolution
Resolved majority of technical issues without escalation
4.8/5
Customer Satisfaction
Consistently delivered exceptional service quality
Contact Information
Location
Balkumari, Lalitpur
Kathmandu, Bāgmatī, Nepal
Phone
9824880751
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